TC260101-V2-1

Novux AI is a registered brand of Novux AI Limited (“The Company”), registered in England and Wales (Company number 16102998). These Terms of Service ("Terms") govern your use of The Company’s website, mobile application, and AI-powered coaching services (the "Service"). By using the Service, the User (“you”) agree to be bound by these Terms.

1. Acceptance of Terms

By accessing the Service, you confirm that:

1. You are at least 18 years of age.
2. You have the legal authority to agree to these Terms.
3. You agree to comply with all applicable laws and regulations in your jurisdiction.

2. The Service

2.1 AI Coaching Method: The Service is a thought-partnership tool using non-directive coaching methodologies. The AI coach does not provide personal or professional opinions, judgments, or specific recommendations. It is designed for reflection and goal-setting.

2.2 Onboarding & Discovery: Your journey begins with a "Discovery Session" to assess your communication style. This is not a formal coaching session. Following this, the system will assign your AI coach. To know more about coaching, its purpose and expected outcomes and learn more about how the platform works, please visit novux.ai website knowledge hub section.

2.3 Communication & Recording: You may interact with your AI Coach via text or voice. All sessions will be recorded and summarised. You will have full access to these summaries and your agreed action points within the platform.

2.4 Frequency: A minimum 5-day gap between coaching sessions is enforced to allow for action implementation.

3. Assumption of Risk and Decision Ownership

3.1 Ownership of Choices: You acknowledge that AI-generated outputs are for informational and reflective purposes only. The Service does not constitute professional advice (medical, psychological, legal, or financial). You assume full accountability for any actions or omissions resulting from your use of the Service. The Company shall not be held liable for any direct or indirect consequences, including but not limited to business outcomes or personal life changes, arising from your interpretation of the Service.

4. Prohibited Use

You must not:

• Use the Service to create or share harmful, illegal, or hateful content.
• Reverse-engineer the models, decompile or extract the source code of the Company
• Use the Service to build a competing product;
• Use the Service in any manner that violates any ordinances, regulations, or applicable local, state, national or international law, including intellectual property or data privacy statutes.

5. No Medical Advice or Crisis Intervention:

The Service does not provide medical, psychiatric, or clinical services, is not a crisis intervention resource and is not monitored by health professionals. . You acknowledge that the Service IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE. If you are experiencing a mental health crisis, suicidal ideation or any other medical emergency, you must immediately contact emergency services. The Company expressly disclaims all liability for any psychological or physical harm arising from the use of the Service as a substitute for professional medical care.

6. Subscriptions, Fees, and Cancellation Rights

6.1 Subscription Tiers: Subscriptions are offered on a two-month, six-month, and annual basis (“Subscription Term”). The date of purchase is the “Effective Date.” By completing the purchase process, you agree to the pricing presented at the point of sale.

6.2 14-Day Cooling-Off Period: Pursuant to the Consumer Contracts Regulations, you have a 14-day trial period from the Effective Date. You may cancel within these 14 days without charge.

6.3 Payment Commitment: If you choose monthly instalments, you remain legally obligated to pay for the full duration of the Subscription Term, regardless of usage. Subscription fees are fixed for the duration of the chosen Subscription Term and are non-refundable, except as expressly provided in Clause 6.2 and Clause 6.6. By initiating a subscription, you authorise The Company to charge your designated payment method for the initial Subscription Term and any subsequent renewal terms. You are responsible for maintaining accurate and up-to-date billing information. The Company reserves the right to modify subscription fees for future renewal terms, providing at least thirty (30) days’ notice via email or platform notification of any price increase. If you do not agree to the price change, your must cancel your subscription seven (7) business days prior to the renewal date.

6.4 Automatic Renewal: Subscriptions renew automatically for a period of equal length to the previous subcription. To prevent renewal, you must disable the "auto-renewal" option in your profile section at least seven (7) business days prior to the end of the term. By doing so, your access to the Service will continue until the end of the Subscription Term, after which no further charges will be applied.

6.5 Early Termination Fee: If you terminate a fixed-term contract early to stop future instalments, a £45 Early Termination Fee applies to cover administrative costs and platform overheads.

6.6 Personal Development Guarantee

6.6.1 Eligibility: If after six (6) consecutive months of active use (the “Initial Evaluation Period”), you assert no improvement in clarity, self-awareness, sense of purpose or confidence, you may claim a refund of fees for that period.

6.6.2 Claims: Claims must be emailed to support@novux.ai within 14 days of the end of the 6-month period, with the subject line: "Personal development guaranteed refund". Claims submitted after this window shall be deemed waived and will not be processed. You expressly consent to the use of automated processing of your session metadata to verify eligibility.

6.6.3 Conditions:

(a) The email must contain your full name, the registered account email and a brief statement requesting reasons for the refund, based on the satisfaction guarantee

(b) You should have done a minimum of 2 sessions per month, with a minimum duration of 30 minutes each;

(c) You have provided information to the AI coach which is reasonably relevant to your personal development and the coaching objectives discussed during the sessions.

d. For each session, you have agreed and committed to at least one (1) action point which is relevant and aligned with the primary problem statement or objective addressed in that session.

(d) Your sessions should demonstrate a level of actionability and momentum which is, in aggregate, consistent with the internal best-practice benchmarks applied within the platform for higher-performing users. For the purposes of this clause, this requires (at a minimum) that you complete at least one (1) measurable and relevant action between one session and the next.

6.6.4 Verification: System logs serve as the sole record for eligibility.

6.6.5 Appeals: If a claim is rejected, you may request a human-led review. This requires giving express consent for Company personnel to access your session history for the sole purpose of assessment.

7. Non-Payment and Service Suspension

7.1 Default: Failure to process a payment places you in default.

7.2 Grace Period: You have seven (7) days to update your billing details.

7.3 Suspension: After 7 days, if the outstanding balance is not settled, access to the Service will be suspended. This suspension invalidates the "consecutive months" requirement for the Clause 6.6 Personal Development Guarantee.

7.4 Data Purge: Data may be permanently deleted if an account remains in default for more than three (3) months.

8. Service Level Agreement (SLA)

The Service is provided “AS IS” and “AS AVAILABLE.” While The Company endeavors to maintain continuous availability, The Company do not warrant that the Service will be uninterrupted, timely, secure, or error-free. You acknowledge that access to the Service may be suspended or restricted periodically to allow for necessary repairs, maintenance, or the introduction of new services. The Company shall not be liable for any service outages or data loss resulting from such interruptions.

9. LIMITATION OF LIABILITY

9.1 EXCLUSIONS: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, LOSS OF OPPORTUNITY, USE, DATA, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

9.2 Scope of Limitation. This limitation applies whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other basis, even if The Company has been advised of the possibility of such damage.

9.3 CAP: THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

9.4 To the maximum extent permitted by law, The Company is not liable for any indirect or consequential losses, or any negative outcomes resulting from your decisions or actions taken after using the Service.

10. Data Privacy and Security

10.1 Ownership: Your session data belongs to you. The Company will never sell your data or share it with third parties for marketing purposes.

10.2 Retention: All personal data and session history will be permanently deleted 3 months after your contract expires, unless required for legal or regulatory compliance.

10.3 Aggregated Data: The Company may use "Anonymised Aggregated Data" (data stripped of all personal identifiers) for research with universities or to improve our internal systems. This data cannot be linked back to you.

10.4 Security: The Company use industry-standard encryption, two-factor authentication (2FA), data encryption, and secure registration processes. However, you acknowledge that no internet-based service is 100% secure.

11. Intellectual Property

11.1 Platform: The Company owns all software, models, and branding. You are granted a limited license to use the Service for personal or internal business coaching.

11.2 Content: You own the text and voice inputs you provide. You grant us a license to process this content strictly to provide the coaching service to you.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England for any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims).